Privacy Policy

Last updated: August 6, 2026

Family Spa Massage ("Family Spa," "we," "us," or "our") operates the website familyspamassage.com (the "Site") and our spa location at 44 Le Lai Street, District 1, Ho Chi Minh City. This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or contact us to book a service.

Information We Collect

When you contact us to book an appointment or ask a question — by phone, WhatsApp, Zalo, KakaoTalk, LINE, WeChat, or through a contact form on our Site — we may collect:

• Your name

• Phone number

• Email address (if provided)

• Messages or booking preferences you share with us

We do not collect payment card information through our Site; payments are made in person at our location.

How We Use Your Information

We use the information you provide to:

• Confirm and manage your spa appointments

• Respond to your questions and requests

• Improve our services and customer experience

• Send you booking confirmations or updates about your appointment (only when relevant)

We do not sell your personal information to third parties.

Sharing of Information

We may share your information with:

• Third-party messaging platforms (WhatsApp, Zalo, KakaoTalk, LINE, WeChat) solely to communicate with you through the channel you chose to contact us on

• Service providers who help us operate our Site (e.g., website hosting), under confidentiality obligations

• Authorities, if required by law
  

Data Retention

We retain your contact and booking information only as long as necessary to provide our services and respond to your inquiries, or as required by law.

Your Rights

You may ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone / WhatsApp: +84 902 808 900

• Address: 44 Le Lai Street, District 1, Ho Chi Minh City

• Website: familyspamassage.com